Privacy Policy

Last Updated: 01 August 2025

Smarter Cloud Ltd (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our services, or interact with us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:
1.1 Personal Information: Name, email address, billing address, phone number, payment details, company information (if applicable), and identification data required for account verification.
1.2 Account Information: Login credentials, account settings, service usage records.
1.3 Technical Data: IP address, browser type, operating system, device identifiers, and access times.
1.4 Usage Data: Pages visited, actions taken on our website, and interactions with our services.
1.5 Support Data: Communications with our support team, including chat logs, emails, and call records.

2. How We Collect Information

2.1 Directly from You: When you register for an account, purchase a service, or contact us.
2.2 Automatically: Through cookies, tracking pixels, and similar technologies when you use our website.
2.3 From Third Parties: Payment processors, domain registries, fraud prevention services.

3. How We Use Your Information

We use your information to:

Provide, manage, and deliver hosting and related services.
Process payments and manage billing.
Communicate with you regarding your account, service updates, and support requests.
Improve our website, services, and customer experience.
Prevent, detect, and investigate fraud, abuse, or security incidents.
Comply with legal obligations.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Performance of a contract.
Compliance with legal obligations.
Legitimate interests (e.g., improving our services, preventing fraud).
Your consent, where applicable.

5. Sharing Your Information

We may share your information with:
5.1 Service Providers: Data centers, payment processors, domain registrars, email service providers.
5.2 Legal Authorities: When required to comply with laws, regulations, or court orders.
5.3 Business Transfers: In case of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include encryption, access controls, and secure data storage.

8. International Data Transfers

Your information may be stored and processed in countries outside your residence, including locations where privacy laws may not be as protective. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain website functionality.
Analyze usage patterns.
Personalize content.
You can manage or disable cookies through your browser settings, but some features may not function properly.

10. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data.
Correction of inaccurate or incomplete data.
Deletion of your personal data.
Restriction of processing.
Data portability.
Withdrawal of consent.
To exercise these rights, contact us at support@smartercloud.co.uk

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Smarter Cloud Ltd
20 Wenlock Road, London, N1 7GU, England
Email: support@smartercloud.co.uk