Find answers to the most common questions about our shared hosting services, from setup and performance to billing and support, all in one place.
What is web hosting?
Web hosting is a service that stores your website’s files and makes them accessible on the internet. When someone visits your domain name, the hosting server delivers your website to their browser.
Is Shared Hosting right for me?
If you’re launching a new website, running a small business site, or hosting a personal blog, shared hosting is often the best balance between cost and performance.
How do I purchase a hosting plan?
Simply choose your plan on our pricing page, complete checkout, and your account will be set up instantly. You’ll receive an email with login details.
Can I transfer my existing website to you?
Yes! Our migration team will handle the transfer for free. We’ll move your files, databases, and email accounts to ensure a smooth transition.
Do you include a free domain name?
Yes, many of our plans include a free domain for the first year. Check the plan details for eligibility.
How long does it take to activate my account?
Accounts are activated immediately after payment, and you can start building your site right away.
Do I get an email account with my hosting plan?
Yes, all shared hosting plans include free professional email addresses.
Which control panel do you use?
We use cPanel for easy management of your website, domains, email, and databases.
Can I upgrade my plan later?
Absolutely — you can upgrade at any time if you need more resources.
Do you provide website builders?
Yes, we offer a drag-and-drop website builder for quick and easy site creation, no coding required.
What uptime do you guarantee?
We guarantee 99.9% uptime, ensuring your website is always accessible.
How do you keep my website secure?
We provide free SSL certificates, regular security patches, DDoS protection, and proactive malware scanning.
Do you back up my website?
Yes, we perform daily backups, and you can restore your site at any time.
Will my site be fast on shared hosting?
Yes. Our servers use SSD storage, optimized caching, and the latest PHP versions to ensure fast performance.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other local payment options.
Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee if you’re not satisfied with our service.
Will my plan renew automatically?
Yes, unless you cancel before the renewal date. You can manage renewals in your account settings.
Can I pay monthly?
Yes, we offer monthly, yearly, and multi-year billing options for flexibility.
How can I contact support?
You can reach us via live chat, email, or our ticket system — available 24/7.
Do you help with WordPress issues?
Yes, our support team can help with WordPress installation, plugin troubleshooting, and basic optimization.
Do you offer phone support?
Currently, we provide support via chat and email for faster, more accurate responses.
Can I host multiple websites on my plan?
Some shared hosting plans allow multiple websites. Check the plan features before purchasing.
Do you offer reseller hosting?
No, we currently focus exclusively on shared hosting to provide the best possible service in that category.
Will my website be affected by other users on the same server?
We monitor resource usage closely and use account isolation to ensure that one site cannot affect another’s performance.
Can I install custom applications?
Yes, you can install apps using Softaculous in cPanel, which supports over 400 scripts including WordPress, Joomla, and Drupa.